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POLICIES AND CUSTOMER AGREEMENT

Congratulations on your purchase of fine furniture by Morewood & Yager. Morewood & Yager, Inc. will make every effort to provide the best service and products to our valued customers. Your furniture comes with a lacquer finish to help protect your investment. However, as with all fine furniture, some degree of care and maintenance should be taken in order to keep your furniture looking its best. Cleanup is easy; just wipe up spills as they occur with a damp rag. To prevent water rings use coasters for all hot and cold beverages, and never set hot objects such as pans or servers directly on surfaces. Products such as Johnson’s Favor may be used for dusting.

 

•   Guarantee. The workmanship of our product is guaranteed for one year. If workmanship is defective under conditions of ordinary use, we will repair or replace items at our option at our cost, excluding delivery and freight charges. Warranty is void if item is used for other than intended use.
•   Color variations. Our stains are formulated to allow the natural beauty of the wood to show through. Each of our stains is influenced by the underlying wood grain, color, and texture to create its own unique finish. Morewood and Yager does not guarantee a color match as texture and color of each piece of wood varies greatly. This is neither a flaw in appearance or wood quality. Customers may notice their new furniture emits an odor.  This odor is associated with the staining process and will dissipate naturally.
•   Due to their characteristics, all pine, alder and oak furniture comes slightly distressed.
•   Completion dates. An estimated completion date will be provided upon placement of your order.
•   Deposits. A deposit of 50% must accompany each order.  Deposits are non-refundable.
•   Payment. Orders are to be paid in full upon completion date, regardless of delivery date. For orders delivered outside our local delivery area, payment in full must be received two (2) weeks prior to shipping.
•   Delivery. As a service to our customers we can assist you in selecting an independent carrier for the delivery of your purchase, or, if you prefer, you may make arrangements personally.  Morewood & Yager, Inc. cannot be held responsible for performance of carrier or shipping companies, and is not liable for any damages caused by carrier or shipping company. Any claim for damaged merchandise must be made against the carrier. Check all shipments for any possible damage before signing the freight bill. Customers are responsible for any redelivery and storage charges upon refusal of delivery. Customers are responsible for any collect freight charges, if applicable, and may not defer payment by refusing delivery. Our prices do not include delivery and/or shipping charges. Upon receipt of merchandise customer will pay all shipping and delivery charges directly to shipper. Customer agrees to be bound to the terms of selected delivery company. Customer must contact delivery company directly to request a copy of their policies. At customers request Morewood & Yager will provide contact information for chosen delivery company. It is solely the responsibility of Morewood & Yager to notify delivery company when furniture is ready for pick up.
•   Storage. If for any reason delivery is deferred by customer, storage can be arranged at reasonable rates at customers expense provided the remainder of balance is paid in full. MOREWOOD & YAGER, INC. is not liable for loss or damage to stored items.
•   We reserve the right to alter designs and change catalogue prices without prior notice.
•   Customer shall pay any costs, expenses and fees incurred by Morewood & Yager, Inc. in the enforcement of these Policies and Customer Agreement, including reasonable attorney’s fees.
•   Furniture prices do not include fabric.  Prices do not include delivery charges.
•   This agreement and any written amendments are the final expression of your agreement with us and may not be contradicted by evidence of any alleged oral agreement.

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